What to Expect After Ordering

If you’re like me, you prefer to know what to expect before (or even sometimes immediately after) placing an order online. If you are officially a new GET HELP NOW customer while reading this: Thanks! We’re glad to have you on board and we look forward to speaking with you personally. We sure do have wonderful customers! If you provided an email address under the section of our online order form titled “Who is the person ordering? (client)”, you can check your email after ordering for both a receipt (if you paid by credit card) and an order summary email. Providing your email address in this field also allows us to send your paperwork electronically through a service called Docusign. Docusign lets you view and sign your paperwork online and is much faster than returning the physical copy included in the shipment. You should look for that Docusign email within one business day of your order.

If we have any questions about your order or the information that you provided, we’ll give you a call as soon as we can to review the details. Otherwise – if you placed your order before 2PM, you can expect it to ship the same day! It usually takes 3 to 4 business days for your new system to arrive. When it arrives, you’ll simply follow the instructions included to set up and test the system. If you need any help, our Senior Safety Team is available by phone at 1-888-473-2800. They’re more than happy to walk you through that set up. Some seniors need a little extra help, whether it’s over the phone with us or help from a family member or neighbor. If there is heavy furniture in the way of the phone jack or electrical outlet that you’re planning on using, it’s best to have someone there to help! Once everything is plugged in, follow the testing instructions provided. If you reach an operator during your test, you’re all set up and ready to go. If you don’t reach an operator, give us a call and we’ll make sure to get everything working for you.

There’s also paperwork in that shipment box! If you already signed and returned yours using Docusign, you can skip this step! If not, go ahead and look over that paperwork right after setting up and testing. We need that paperwork back in order to activate your account. Until we receive it, your account is in Demo Test mode – so it’s best to get that back to us ASAP. Faxing or handling this via Docusign is the quickest way to go about this. But if you prefer, you can use the envelope provided in your shipment to mail the physical copy back to us!

Don’t think you can remember all this? Not to worry! Instructions are provided in your shipment to cover everything you need to know… Read “What’s next?” – After setting up your new system to review few things that’ll help you get the most out of your service in the long-term.

Having that medical alert conversation

When is the right time to get mom and dad started with a GET HELP NOW system? It’s sometimes tough to tell because there are no hard & fast rules for this sort of question. It depends on the situation and the senior. One thing is for certain though: It is never too early to get started with this type of protection. And the best way to get started is to have a conversation with mom and dad.

I realize that for some families this can be a tough conversation, perhaps an easy conversation to put off until next time you see your parents. But if you are expecting some resistance, it’s best to start talking about it sooner. This way you are allotting some time for them to consider and adjust to the idea and even to make that decision for themselves. It may take a few months for it to sink in, but if you approach this conversation the right way I think they’ll understand how an emergency system would be a positive addition to their lives. For most seniors in their 70’s and 80’s, a time comes when they will need extra help. That could be a system like ours, having a care taker at home or moving to assisted living. For most seniors, a medical alert in their home is the clear choice. Using a system at home is all about keeping them healthy & independent. If an emergency strikes, they’ll be able to get help faster which should lead to a speedy recovery as well. Turns out, mom and dad’s independence is interconnected with their health and happiness. So a little extra protection never hurt!

When approaching this conversation, express your concern about their situation in a loving way. You think about these things because you care dearly for your parents. You want them to live well into their 90’s in the home that they love, and medical alerts are a great way to help them continue to live a happy & healthy life.

Don’t Forget to Mark Your Calendars!

Getting started with a new medical alert in mom’s home is pretty straightforward. Setting up the equipment, testing and showing mom how to use her new emergency button is a breeze for most families. I truly think the most difficult part of all this is remembering to test your system monthly. In the short-term, remembering to test actually is easy. Most seniors are excited about their new system and enjoy testing it to see how it works. But as mom’s system becomes a normal thing for her around the house, remembering to test becomes more and more difficult. After a year, she’s tested that button 12 different times and she may start taking testing for granted.

The importance of testing monthly just cannot be stressed enough. Yes, mom tested last month, but there are a handful of variables that could have changed over that time. Testing her button tests the speaker box, its connections to the electricity and phone jack, the button itself and more. This will allow both her and us to know that when an emergency strikes she’ll be able to reach an operator and get the help that she needs. Needless to say, we take your mom’s safety very seriously. That’s why we recommend marking her calendar with the days she is planning on testing for the entire year. Just pick one specific calendar day (the 12th… or the 25th) and mark “Test Your Medical Alert” there for every month! You can even use your smart phone’s calendar to alert you on that day. Don’t know how? Give us a call and someone in our Senior Safety Team will walk you through setting that up. We are more than glad to do that for you, because testing is SO important. So let’s all start our 2015 out right and mark our new calendars for testing monthly! 

Extra Protection this Winter

Winter is upon us… And while our office is located in Marina del Rey, California, where it never snows or even freezes, we know many of our customers deal with extreme winter conditions every year! Winter can be a dangerous time for seniors. From the ice on the ground to icicles hanging from the eves, winter is packed with different obstacles. So if you are getting snow this year, please be careful!

The good news is that there are a lot of options for medical alert systems these days. So no matter where you’d like extra protection this winter, we have a system for you. If you are concerned about having an accident while shoveling snow in your driveway, you’ll be happy to know that all of our available systems cover you outside in your yard or driveway – You’ll be covered up to 1000 feet away from the speaker with our advanced system. Or if you’re looking to be covered anywhere you go, we have a great mobile option for you! Should you slip and fall while out running errands, you can get help with just one push of a button using our mobile GPS system.

Protecting yourself with a solid medical alert can help you to worry less about the obstacles and pitfalls that winter can bring… and help you start enjoying it for the wonderland it is! Stay warm and stay safe!

If you’ve studied up on our fall alert system, you know that it comes with one button designed to detect falls AND your choice of a necklace or wristband standard button. The fall detection button is exclusively available as a necklace – for a good reason. It uses an accelerometer and gyroscope inside the button to monitor your movement. The accelerometer measures acceleration, and the gyroscope tracks angular momentum. Based on the movement of this necklace, your system is able to detect if there is a change in acceleration or the angle and momentum of that button. This allows it to activate during significant changes (that resemble a fall) while not activating during other day-to-day movements.

Because of how it works, our fall alert button is not available as a wristband. If that button were placed on your wrist, it would be difficult to tell the difference between you dropping your arms to the side and a fall – which would make false alarms much more common. Those who prefer a wristband can choose one as their standard button. While it’s nice to have this extra standard button, it is important to note that it will not detect falls. In order to utilize the extra protection of fall detection, you must wear your fall alert necklace.

It’s nice to know the neighbors for a number of reasons, whether that’s “borrowing” an egg or a splash of milk while cooking or just making pleasant conversation. Some seniors have lived in the same neighborhood for many years and have a built in base of friends. Others may have recently moved and don’t know the neighbors. If that’s you, here’s a great reason to bake some cookies to give to the neighbors: Your Medical Alert Contact List.

During an emergency, neighbors that you know and trust are uniquely qualified to be at the top of your contact list. If you have fallen and don’t need medical attention but do need help up, your neighbor could be there in a minute or less! If you do have a medical emergency, neighbors can help the paramedics to gain entry to your home (whether they keep a spare key for you or simply know where it is). Oddly enough, some seniors who know their neighbors quite well leave them off of their list because they “don’t want to bother them.” Chances are your neighbors want to help! For most seniors, falls and emergencies happen infrequently. And just because the neighbor is on your list, does not mean that you are relying on them alone. You can have as many people as you need on your list of contacts. If we are unable to reach your neighbor during an emergency, we’d simply call the next contact for you…

So talk to your favorite neighbor about being on your list today. Or if you don’t know the neighbors, now is a great time to start making friends!

The Benefits of Bundling

Medical alert technology is changing fast these days. Just a few years back, on-the-go protection like our mobile GPS systems wasn’t even available… Now if you’re an active senior, you can take your mobile help button with you wherever you go. Or if you spend more time at home, you can choose an in-home system with newer senior-friendly features! But what if you didn’t have to choose?

While many seniors use our mobile GPS system for both their home and on-the-go coverage, our in-home systems are able to provide the very best coverage inside your home. All mobile GPS devices connect you to help through a cellular signal. If you’ve ever had a cell phone call drop, you know how that signal can be less reliable than a standard landline connection. Our in-home systems are also designed with senior-friendly features (like answering your telephone with your button) and a comfortable, light-weight button design that makes it perfect for wearing at all times in your home.

So for the very best coverage both in your home and while you’re out at the grocery store, on the road or anywhere else, we now offer 3 great bundles! If you are debating between ordering a mobile GPS or advanced system for your mom, we’re happy to make that decision this much easier!  You can bundle our advanced, cellular 3G or fall alert system with a mobile GPS button to get the most complete protection available. And by ordering a bundle with us you save money.

Call us at 1-888-473-2800 for pricing and complete details on these bundled packages.

Visiting family? Take your medical alert with you!


Flexibility is a big part of the service we provide. Many of our customers are snow birds, who will be packing their bags soon and moving south for the winter. And all of our customers cherish visiting and staying with friends and family no matter what time of year. Retirement isn’t always as relaxing as it’s cracked up to be – especially these days. Traveling, visiting family and relaxing elsewhere can be as important as ever during your golden years. Because of that… We designed our GET HELP NOW service so that it doesn’t get in the way of your life. When you feel the need to pack up and go, we want to be right there with you. That’s why we make relocating your service to a new address as easy as possible!

To change your address, you’ll simply pack up your GET HELP NOW system (Don’t forget your help button!) and take it with you. When you arrive at the new address, give us a call and we’ll take all the information we need to cover you at that location! We’ll then have you set up the system there and run a quick test. If you have any questions about unplugging the system at the original location or setting it up at the new address, all you have to do is call 1-888-473-2800. We’re happy to help!

Using our mobile GPS system? While you’re able to get help wherever you are, it’s still important to call us to update your information when staying at another address!

Why are GPS Breadcrumbs so important?

One of the biggest differences from one mobile GPS service to the next is whether or not it utilizes “breadcrumbs.” Many people make their decision on price alone and will never know what breadcrumbs are or why they are so important to a mobile service. Turns out that if a company doesn’t offer breadcrumbs with their service, it’s not in their best interest to tell you what you’re missing…

So what are breadcrumbs and why are they so important? As you know, mobile medical alerts use GPS technology to help locate you during an emergency.  You may or may not have an idea of exactly how accurate this GPS location is though. In some cases the GPS location will be spot on, and in others it could be up to 100 yards away from your actual location. Regardless of whether other providers tell you this information, it is the same for ALL mobile GPS providers. More data becomes incredibly helpful because of this potential difference in the GPS location reported and your actual location. This is where breadcrumbs come in… Breadcrumbs help by creating a trail of where you’ve been by pinging your GPS location every 15 minutes. By having this breadcrumb trail, it is easier for our operators to confirm your location during an emergency and get you help. This trail also helps in situations where your GPS location isn’t available. It is possible for your mobile GPS system to place an emergency call to the monitoring center even if it is unable to connect with satellites to retrieve your GPS location. Rather than only having your verbal description of your location to go by, breadcrumbs will provide our operators with this invaluable GPS trail!

More data is so important when it comes to protecting your health and safety while “on the go”.  Because of this, we recommend choosing a mobile GPS (like ours!) that offers their service with breadcrumb technology. We really hope this helps with your search for the right mobile system!

One Step Set-Up with our Cellular System

For so many of our senior customers, ease of use is an important part of their long-term success with their medical alert. Once set up, all of our in-home systems are incredibly user-friendly – even for seniors as they age. But sometimes seniors need a little more help getting things set up in their home. Details like moving furniture or unwinding a mess of cords to access their phone jack can be tough. Even just locating the working phone jack or dealing with the cable modem can become problematic for some. And when a senior moves around a lot or needs to relocate their system in the home, setting everything up again can present the same problems all over again.

While all of our medical alerts for seniors are easy to plug in and come with straightforward set-up instructions, our cellular system easily surpasses the rest. It operates off a 3G cellular signal, which makes it so that you won’t have to fuss with home phone jacks or modems at all (you don’t even need to have a home telephone service!). It truly is a one-step set-up. All you have to do is plug the medical alert base station into the electricity and the system will tell you if it is receiving a good signal there. So if your loved one moves around a lot or needs to plug in their system by themselves, we recommend our cellular system. It makes set-up even easier than before!

Setting Up our Cellular System is Easy!