The whole Senior Safety Team was excited to launch our mobile GPS system this past week. We’ve always said that everyone is different; What works for one senior may not be the best for another. And now, with this mobile GPS medical alert available, we truly have a system for everyone! Mobile GPS is great for active seniors. These are seniors who leave the house daily for longer periods of time. They sometimes go out alone and want to be protected while driving, buying groceries, exercising and more.
As happy as we are to start offering this service… We’re so proud to offer mobile GPS to you without a long-term contract! Most companies lock you in. At best they’ll let you cancel in the middle of your term without a refund. With us it’s different! You can cancel your mobile GPS service at anytime and receive a refund for any unused months. Now that’s a RISK FREE service! Interested in our mobile GPS system? Give us a call. We’d be happy to share information or help you with your order…
It’s important when searching for a system for your senior loved one to research beyond the names you see on the TV or in magazines. While that advertising money might mean that they are one of the largest providers, it does not automatically make them the best fit for your mom’s situation. Nowadays, everyone has heard of Life Alert. They are a household name like Kleenex or Coke, and Life Alert for medical alert systems. Life Alert’s medical alerts are often compared to Senior Safety’s GET HELP NOW systems. Life Alert cost varies starting at $29.95 per month for the basic program that requires a 3 year contract; you can also add more features to your order as needed and pay more monthly… Our cost for our basic system is $24.95 per month with no long term contracts. Plus, you can cancel at anytime! Most people consider our GET HELP NOW service to be one of the best alternatives to a Life Alert System.
We take great pride in our caring Customer Service (truly the most important part of any senior monitoring service). Often we spend more than an hour helping our clients out over the phone… we take all the time they need. It’s clear to us that as age creeps up on us, sometimes we need a little more caring help… someone to listen to you. But don’t take it from me, if you are curious about any company’s record (including our own!), we suggest typing their name and “complaints” into Google… like “Senior Safety Complaints,” “Life Alert Complaints,” etc.
While Life Alert provides good equipment and monitoring, their 3 year contract is cumbersome and unnecessary for most seniors’ situations. Considering the number of solid alternatives available, I’d recommend researching a good amount before signing up for ANY medical alert service.
* Life Alert ® is a registered trademark of Life Alert Emergency Response, Inc.
There’s a lot of different terminology to learn when choosing a senior alert system. One excellent example is “waterproof” versus “water-resistant” help buttons. What do these terms mean? They seem awfully similar to someone who is unfamiliar with systems like this. Ultimately, we recommend that seniors and their families look for systems that come with waterproof buttons. Waterproof means that your button can be worn in the shower or tub, while washing your hands, while watering the garden, or while standing in your yard in the rain. A waterproof button can even be fully submerged while bathing. As the name suggests, water-resistant buttons are designed to also resist water. With these buttons you won’t have to worry about accidentally getting the button wet, but you won’t be empowered to submerge the button when needed or hold the button under fast running water. Seniors with water-resistant buttons have to take them off before entering the shower or tub.
No matter what system you choose, GET HELP NOW buttons are waterproof. This is very important because many falls happen when seniors are showering or bathing. You need an alert button that you can wear while bathing every single day and simply not worry about it. That way, when you get out of the shower you are already wearing your button – no more forgetting to put it back on and going about your day unprotected! It’s funny how little details like this can mean such a big difference in the life of your loved one…
Some people shop for a medical alert service like they would for any other service provider (for a cable provider, cell phone provider, etc). While the similarities certainly are there, finding the right medical alert provider for your senior loved one is a unique challenge. At Senior Safety, we believe that compassion is a crucial ingredient to any solid service for seniors. You may have heard us talk about how our service is Risk-Free. We feel that offering our service without long-term contracts, without cancellation fees, and with a flexible policies like a 30 day money back guarantee reflects our compassion for our customer base! We know firsthand how a senior’s situation can change quickly. With our Risk-Free policies, you don’t stand to lose out big time if mom’s situation were to change early on in her service. And if she makes it passed the 30 day mark and no longer needs the service, you can still cancel at anytime! We even prorate mom’s monitoring fees . We’ll get you any unused months back.
But enough about policies and offerings, once you are our customer you’ll see firsthand how warm and caring our customer service and monitoring truly is! We know that treating our customers with the respect they deserve helps them like their medical alert more, and directly leads to them keeping the service and using their help button longer… So when searching for a senior monitor for mom or dad, remember to look for a caring, compassionate service!
After weeks of researching, you’ve finally settled on a solid company for mom’s senior monitoring system. You order the system, it ships out and you even help mom set it up. You and mom follow the directions line for line testing the system’s range and everything. It works just fine, and you’re done. But, like many families out there, you may be left wondering “Okay, what’s next?”… There are a number of things that you can do to optimize mom’s use of her new medical alert and make sure it is always working. Unfortunately, some families simply plug in, test the new system and leave their parent on their own without considering how their long-term involvement can be helpful. Here are a few simple ways that you can help mom out even after her system is set up:
1. Working the Help Button into Mom’s Routine – It’s great that mom now has a GET HELP NOW system in her home, but is she wearing her help button? If mom regularly neglects to wear it and has a fall without her button on, the system won’t do her any good. For the first few weeks that mom has her system, it’s important to make sure that she is successfully wearing her help button on a daily basis. For kids that live far away from their senior parent, this can simply be asking or reminding them over the phone. For those who live nearby, it’s even easier! It’s important for her to know that she can wear that button to bed, out in her yard and while bathing as well! So there is no time when mom is at home that she should have that button off.
2. Testing Mom’s System - No matter what company you choose, they will ask you to regularly test your mom’s medical alert. With our GET HELP NOW systems, we ask all of our customers to test once a month. This could be any day of the month – simply choose one that works for your mom and mark it on both her and your calendar! Testing is really simple. Mom will stand about 20 feet away from the speaker, and she’ll press her button. You and mom simply wait until an operator answers the call (which will take 20 to 30 seconds in most cases) and you’ll tell the operator that you’re just testing. Not only is this the only way to know 100% that mom’s system is working, it will help mom long-term by familiarizing her with the system. If she someday has a real emergency, she’ll already know exactly how the system works.
Medical alerts are uniquely designed to cover entire homes (up to 10,000 square feet with our advanced system). Your system’s base station will have both a sensitive microphone and a loud speaker. Since most people are not familiar with systems like this, it is sometimes hard for them to grasp how their medical alert is going to cover the entire home without first setting it up and testing it. The base station will need to be set up in a central location of your home in order to optimize the range. But once it is set up you’ll be able to test the system in each room by performing a Walk Around Test.
During the Walk Around Test you will say “I’m in the living room” and the operator will confirm that they can hear you there: “I can hear you in the living room.” Then you proceed to the next room until you have explored and tested the entire house. The Walk Around Test is only for inside your home. While the operator will not be able to hear you outside in the yard, you will still be able to press your button to get help. You can test this range separately with the Pendant Distance Test.
What happens if you’re not able to hear the operator in one of the rooms? You can easily re-position your base station to a different location closer to that room and test again. One of our happy shiny team members would be happy to walk you through this process over the phone. Every home is different, and in some (depending on your home’s layout) you might not be able to hear the speaker in every single room. Even if you are not able to communicate with the operator during an emergency they are still able to get you help… All you have to do is press your button. Without communication, they will have to assume you are having an emergency, and they will dispatch your local paramedics immediately!
Over the last 30+ years, Jeff Miller (our CEO) and Senior Safety have covered thousand of seniors. For some of our customers “how much?” isn’t the big question. They choose our service for reliability and great service… But for many seniors, medical alert prices really do matter. Many seniors are on a budget, and they need to find a good price in order to afford this type of service.
As a matter of policy we keep our prices competitive. We know from so many conversations with our customers how our low prices benefit them and their families. That’s why we continue to offer our best rated service at affordable prices. If $29.95 per month doesn’t fit into your budget, try our basic system! It starts at $24.95 per month, and truly is everything you’ll need in a medical alert. We know firsthand that these systems are not just for those who are better off, they are important to all seniors…
People are often skeptical about how effective medical alert speakers are for covering their entire home. It is sometimes tough for them to imagine just how the speaker works because most people don’t have similar equipment within their home. Our basic system’s speaker is designed to cover a 3,000 square foot home (both upstairs and downstairs). Our advanced and cellular systems are designed with a much greater range of 10,000 square feet, which is perfect for much larger homes. No matter where you are in your home when you press your help button, you should be able to speak back and forth with an operator within those ranges. If you are not able to speak to an operator, they will have to assume that you are in trouble and they will send help!
It’s important to note though, that these systems behave differently in different homes (because of the layout and how sound travels within your individual home), so it is always a great idea to test the speaker’s range once you set it up in your home.
“We Care…” – It’s not just our slogan, it’s the philosophy that our business is built around. Your safety (or the safety of your loved one) is incredibly important to us! In fact, many of our Senior Safety team members use our Get Help Now medical alert to protect their parents or grandparents. “We Care” because we know exactly what you are going through: the worries, the preparation, the conversations with family. We want to make this process easy for you, and, most of all, we strive for reliability by having the best sytems, monitoring, and customer service!
When we tell you that grandma is in good hands with our service, it’s because we know firsthand! Every single call matters to us – whether that’s a new customer looking for a system or an emergency call late in the night. So give us a call, and speak to one of the Senior Safety’s shiny happy people!