When you order our elder alert system, we ship the equipment to you and you plug it in. The set up of your system is easy, and most of our senior clients are able to do it by themselves. All you have to do is plug it in to an electrical outlet and a phone jack, and then you can try the medical alert buttons to make sure that everything is working properly. So ask yourself if mom and dad are going to be able to plug in their elder alert by themselves… If they can’t, do they have family, friends or neighbors nearby who can do this easy set up? To be honest, there are two main problems that seniors could have when trying to set up their system. First, they may not be able to move heavy furniture to access the electrical outlet or phone jack. Secondly, there may be a mess of cords (phone cords, electrical cords and more) right where they are trying to set it up, and that can end up resulting in confusion. We are glad to help any of our customers set up their elder alert system over the phone. It is very easy to do, and we are really good at walking you through that process. We’ve been doing it for years after all. So give us a call, and one of our technicians will walk you through the process and then they will have you test your medical alert buttons to make sure that everything is working for you!

It’s surprising to me how often people order a home alert system for their parents without talking it over with them first. Often people assume that their parents will just be categorically opposed to having a help button. Rather than having an open, honest conversation about how a home alert system could benefit them, they just get one and set it up in the home. In my experience the first step to having your parents use their help button the right way is to involve them in the decision. If they are offended or put off by you not considering their input, they may choose not to wear this help button at all. It is so easy to not to wear their necklace or wristband if they don’t want to. So it is important for them to realize what a wonderful thing this type of device is! First off, having a help button is not about taking away their independence. It is a good way to stay living independently for much longer. Seniors who have a medical alert live longer, more active, and healthier lives! I am sure your parents want to live in the home they love for as long as possible. Make sure they know that this is a great way for them to do that!

As seniors grow older, they tend to become more and more cautious in their home. This shows a healthy awareness of the limitations of their age. It is interesting though to see the changes that occur when you install a reliable medical alarm in mom’s home. While caution is healthy, living in worry or fear is not! An alarm for seniors in mom’s home will let her take on some chores that she wouldn’t have otherwise. It’s about living comfortably, and aging without becoming increasingly worried about what could happen if she were to fall when no one was around. It’s retirement as it should be! Not only does a medical alarm alleviate anxieties about falling or having an emergency, living in a relaxed way helps mom’s confidence grow. I think you’ll notice a big difference in mom when she is able to live her golden years worry-free. All because you helped choose the right alarm for seniors for her home…

A lot of people ask us if our emergency button will cover them while they are traveling outside of their home. While our personal alarm systems are portable and can be moved and used in any state throughout the U.S., they are designed for your home use and are not meant to be used when you are out driving, getting groceries, or on a long walk. Whenever you need to change locations, all you have to do is bring that equipment with you. When you plug it in at the new house, you’ll give us a call and we will get everything working at that new location. Your emergency button will cover you throughout your home and in the yard or garden at the location we have you set up for.

We do not offer mobile GPS devices. We have called a number of 911 agencies throughout the country, only to discover that most of them will not respond to a GPS signal alone. You would have to be able to speak to the 911 dispatcher to let them know exactly where you are. We find that most seniors simply need a way to get help when they are in their home alone with no one to help them get up during a fall or get the paramedics during an emergency. If there is an emergency while you are outside at the grocery store, a good Samaritan should be there to help you with whatever you need!

I strongly believe that medical alert systems are meant to be simple. The overall concept is very basic: A senior wears their necklace or wristband at all times. During an emergency they press their button, speak to the operator over the medical alert devices speaker, and get whatever type of help they need. It’s important not to complicate your dad’s medical alert systems by adding on too many features. For example, the wall buttons that you can install in dad’s home will make him feel a false sense of protection when he is not wearing his help button. A speaker inside of the pendant will make it not waterproof, and he’d have to take the device off during a shower. There are many extra features out there that just end up complicating dad’s service or enabling him to feel like he can not wear his help button. So I encourage you to keep his system easy for him to understand and easy to use! I know first hand that this will really optimize his success in using these medical alert devices…

Our medical alert service is designed to cover your entire home, garage, yard and driveway. Our customers chose medical alert systems for their situation because they were afraid of having a fall or other emergency while they were alone in their home or alone on their property. How would they get the help that they need without anyone around? With our medical alert devices, all your dad needs to do is press that button he wears. If he is outside in the yard, we’re not going to be able to speak to him over the medical alert systems speaker box. But we would be able to get him 911 help all the same simply because he pressed his alert button. Speaking back and forth with one of our operators is secondary to actually getting help. If we are unable to speak to your dad, we will call his home telephone to try to make contact. If we are unable to reach him by phone, we have to assume that he is having an emergency, and we would have to dispatch paramedics for him immediately.

We ask our customers to test their fall alarms regularly. This way you know that your system is working if you ever needed to get help now. While a lot of our customers think they need to be nearby their box while testing, it is simply not true. Let’s say you think of testing while you are in your living room and the speaker is in your bedroom – just press your fall alarms button from where ever you are. Our system is extra loud, so you should be able to speak back and forth with our operator basically throughout your entire house! Whenever you have an emergency and need to get help now, it doesn’t matter where you are in your house, all you have to do is press that button. In fact, our fall alarms speaker is so loud that if you stand too close to it during a test it will sound distorted. Because of that, we recommend that you stand at least 20 feet away from the box while testing. We don’t want you to hurt your ears! You can even stand in the next room if you need!

One good question that we get a lot is what happens when one of these wrist alarms battery goes low? Do you have to replace the battery and how would you go about that? I am happy to have a simple answer for you. You actually don’t need to worry about the elderly alarm button’s battery at all because we handle everything on our end. When your wrist alarms battery has gone low, we get a low battery signal. We check for these signals daily, and we will give you a call to let you know that we are sending a new wristband for you. These elderly alarm button batteries generally last around 5 years (depending on use), so this is something you won’t have to think about for quite some time. But a few years down the road, don’t be surprised when we call you to let you know that we are replacing your wrist alarms button because of the battery!

There are a lot of different ways that you can order our alarm for elderly. First off, as I am sure you have noticed you can order our service online. But did you know that you can order our medical alarm over the phone or by mail? No matter how you prefer to place your order, we make it easy for you. Sometimes ordering over the phone is easier and quicker than doing it online for seniors. A helpful representative will be able to guide you through the information we need, and arrange to get the alarm for elderly out in the mail the same day. If you prefer to fill out a form and send it along with a check, that’s fine too. Every brochure we send includes a mail order form. So you can simply fill out that form, mail it with a check, and when we receive it we’ll send your medical alarm out in the mail! We like to keep our service simple for seniors and their families – and providing different ways to order is all part of that…

One of the great benefits of having these fall alert systems in mom’s home is that she’ll be able to relax more knowing that she could get help at anytime. Mothers are notorious for worrying. And it is great for you to help your mom enjoy her later years as they were meant to be: relaxed and care-free. Your mom will wear her emergency alert devices at all times in her home. Once that becomes part of the routine, she has very little to worry about. At anytime she will be able to hit that fall alert button and get whatever help she needs. It’s amazing the difference that these emergency alert devices can mean to a senior in need. If your mom thinks a lot about what would happen during an emergency or talks about falls a lot, it sounds like its time for a good fall alert in her home.