Since most medical alert equipment and technology is really similar from company to company, the most important aspect of any medical alert service is customer service… When you are searching for medical alert buttons for your loved one, make sure you find a company that has excellent employees – These are happy helpful people rather than salespeople. Also check and see what sort of hours each company’s customer service office has. You can call us 24 hours a day! We even have someone on call late at night to help you if you have any questions or need help with your medical alert.