Anytime day or night that you need to reach us, give us a call! Our medical alert customer service office is open from 6 AM to Midnight every day. When you call us you will get a live representative to answer all of your questions and/or help you with your account. During all other hours, leave us a message – we will promptly get back in touch with you – We have someone on call 24 hours a day to help you. Offering great customer service is important to us. Most medical alert systems work the same and our excellent customer service is how we set ourselves apart from other medical alert companies! Give us a call to find out all the details of our medical alert service. You will be able to easily tell that we really do care!