A lot of our customers end up ordering an extra emergency alert button for their home. This is often good just in case you misplace the main button that you use and need a backup while you search around for it. If you end up finding a misplaced medical alert button after several months or a couple years though, how do you know it is still working? The best way to know if any part of your system is operational is to test it. Don't hesitate to test that medical alert anytime you wonder "is this machine working?"… You don't even have to test it on your own. Just give us a call at the customer service office and ask us to help you test your system. We will supervise to make sure everything goes smoothly while you press that emergency alert button and speak to our operator over the medical alert speaker. We want you to feel comfortable using that system! And testing it regularly to know that it is working is all part of that![Read More...]
Some people are skeptical when we initially tell them that the medical alert's two-way communication will work in up to a 3000 sq ft home. We always recommend starting off by doing a walk around test after the system is delivered and you have it plugged in. This test demonstrates the area that you will be able to speak back and forth with our operator. Today I helped a daughter and her father set up the system over the phone. When it came time to test we had the father walk from room to room until he was in the back bedroom, the daughter was surprised that the medical alert microphone was able to pick up her fathers voice. This was in a part of the house that she could barely hear him from… Medical alert technology has certainly come along way. We're always excited to see what's next![Read More...]
Even before your shipment arrives on your doorstep you will need to think about where you would like to have your medical alert located in your home. We recommend plugging in your system in a centrally located phone jack. This may be your living room, a hallway, or even a central bedroom. It is different for each house. That way our operator will be able to speak back and forth with you no matter where you are when you press your medical emergency necklace. While setting up the medical alert centrally is usually the right choice, the best thing to do is to test the medical alert just to make sure. You can do what we call the Walk Around Test. This test allows you to try speaking with an operator from each room in your house. If you need to, you can change the location after running the Walk Around Test to optimize the area covered! That way you know you will be able to speak to us anytime you press your medical emergency necklace.[Read More...]
In an industry riddled with annoying and frustrating sales calls we know how very important it is to be different. We consider it disrespectful to call seniors at home, interrupt their days, and try to pitch our medical alert service, and we know you would feel the same way. Not only do we not make sales calls, we don't call you to follow up even after you call us and express interest in our service. The decision is yours. And you would need to call us back if you have any follow up questions or want to place an order. We encourage all seniors and their families not to support the ongoing cycle of aggressive sales calls in the medical alert industry. If you are getting a follow up call from a company and you didn't even leave them your phone number, don't order with them!
Lately, lots of seniors across the country have been getting called by a company called "Senior SafeAlert." Their website is SeniorSafeAlert.com, and when you try to call the number on their website, it goes to their voice mail. Due to the similar name, we have received calls from angry seniors who have confused our company with Senior SafeAlert. It is important to note that Senior SafeAlert is a different company than us, and we do NOT make any sales calls.
What can you do to stop these annoying sales calls from that company? There are a few important question to ask, so don't hang up! Who is calling? What is the name of this medical alert company? What is their website? What is the name of the person you are speaking to? Where are they calling from? Write down the caller id that this call came from. Any and all information you can gather will help stop these robocalls! Beyond asking them to put you on their Do Not Call List, you can file a complaint with the Federal Communications Commission at: https://esupport.fcc.gov/ccmsforms/form1088.action?form_type=1088B … Doing so will help stop those calls and help protect seniors across the country![Read More...]