
It is undeniable: Customer service is the most important part of a great medical alert service. The equipment from company to company is very similar and everyone's equipment works fine. The biggest difference you will experience is how you and your loved ones are treated. We work everyday to make our medical alert service the best that it can be. So much of this is just treating our customers the way we would like ourselves or our family to be treated. We know that you can't tell the quality of service that we provide based on reading this - but know that we will strive to prove it to you over the many years that you are our customer! During your search it is important to call any medical alert company that you are interested in. This is the best way to get a good feel for who works there and how they operate. So give us a call! We'd be glad to chat with you…
[Read More...]While our medical alert systems are here primarily to protect your loved one, there are some great "side effects" to having a medical alert. Everyone likes to talk about peace of mind in the medical alert industry. And yes, it's a great thing when your mind can rest easy, when you don't have to worry or constantly check in with a loved one just to make sure they are okay. Aside from giving you and your family peace of mind, these medical alert systems can even help to strengthen your relationship with your mother. Its never fun to feel like you are a bother for someone, and her having a medical alert makes her that much more independent. She'll know that the time you are spending with her is time that both of you enjoy, rather than time spent making sure mom is okay!
[Read More...]Our medical alert service is designed to cover your entire home, garage, yard and driveway. Our customers chose medical alert systems for their situation because they were afraid of having a fall or other emergency while they were alone in their home or alone on their property. How would they get the help that they need without anyone around? With our medical alert devices, all your dad needs to do is press that button he wears. If he is outside in the yard, we're not going to be able to speak to him over the medical alert systems speaker box. But we would be able to get him 911 help all the same simply because he pressed his alert button. Speaking back and forth with one of our operators is secondary to actually getting help. If we are unable to speak to your dad, we will call his home telephone to try to make contact. If we are unable to reach him by phone, we have to assume that he is having an emergency, and we would have to dispatch paramedics for him immediately.
[Read More...]Even before your shipment arrives on your doorstep you will need to think about where you would like to have your medical alert located in your home. We recommend plugging in your system in a centrally located phone jack. This may be your living room, a hallway, or even a central bedroom. It is different for each house. That way our operator will be able to speak back and forth with you no matter where you are when you press your medical emergency necklace. While setting up the medical alert centrally is usually the right choice, the best thing to do is to test the medical alert just to make sure. You can do what we call the Walk Around Test. This test allows you to try speaking with an operator from each room in your house. If you need to, you can change the location after running the Walk Around Test to optimize the area covered! That way you know you will be able to speak to us anytime you press your medical emergency necklace.
[Read More...]