Read customer testimonials and reviews of our Medical Alarm Service...
Dear Mr. Miller,
I'd like to take a moment to commend one of your employees, Casey. I had a very difficult time in moving the speaker box for my mother in law, and resetting her transmitter button. As it turned out, I had purchased a longer phone cord in order to move her speaker box to a better location. After Casey solved that problem, we moved on to the fact that her speaker box was working but not her telephone. The whole process was complicated by the issue of her phone, TV and internet all going through a Verizon junction box. Casey was very patient and took me step by step of what to plug in where. The problem was further compounded by a faulty power source. Eventually, the problem was solved and the transmitter and speaker worked, as well as the telephone.
At any point, Casey could have said - I have your speaker box working - I can't help you with the phone. We were on the phone for over an hour - as you can tell from the description in the above paragraph; I am not at all technical. However, my ex-husband and his less than stellar sister had left mom without this vital device since before Christmas, unbeknownst to me. My mother in law is 89 and lives alone. Your service is vital to her staying in her home with some level of independence.
Casey is an example of a caring, knowledgeable, patient customer service representative. He portrayed your company in a very positive manner. I hope you are proud to employ (and reward) such a wonderful person.
Sincerely,
Jeannine L.
Dear Mr. Miller:
My husband & I wanted to let you know how satisfied we are with your "Get Help Now" service.
Some time ago, my mother passed away, and my elderly father had to move in with us. He is eighty years old and mentally very sharp, but he has difficulty with his balance and has a heart condition. After he moved in, I couldn't even run an errand without worrying that he might fall or, even worse, have a heart attack while I was out.
When I called your company, you were more than helpful in explaining how your system works. We decided to try your product to see if it really would help us get back to normal.
I must tell you how much of a difference your service has made to all of us. My husband and I are able to carry on our normal lives again. My dad feels less of a burden to us and much more secure knowing that he has a "safety net". Not only have we continued to use your service in our home, but when my father travels to see my sister in Texas, or my brother in Massachusetts, I pack up the unit and send it with him. We make one simple call and everything is back on line. They can't believe how simple it is to transfer.
I just wanted you to know that we are very satisfied with the unit and your service. It has given us back our freedom and peace of mind.
Sincerely,
Elaine Smith
To: Get Help Now,
Thank-you for your wonderful service you provide. It was a great source of security to our family and enabled our Mother's independence.
Sincerely,
The Mac Phail Family
I wanted to write a thank you note for everyone concerned that saved my mother's life. If not for your company and the quick response of the fire and police depts; my mother would have bled to death. She remembered to press the button on her necklace when she fell Monday morning in the kitchen and hit her head on the table. I was at work and if she had not pressed the button she would have laid there until I got home 9 hours later
I cannot thank you all enough. My mother is 92 years old and is going for 100! We are both very appreciative and she will always wear her necklace with pride and next to her heart.
Thank you again,
Robbie S.
Dear Get Help Now Staff,
Thanks for the service you provide for me and many other people. The price is good and makes it affordable for all of us.
Thank you SO MUCH,
Anna A.
To Whom It May Concern,
Thank you for your wonderful support during our time with your organization. We were so relieved to know our father was under you watchful eye. However, his circumstances have changed.
We have ended your service as of the end of July, 2001.
Enclosed please find your equipment and our most recent statement to help you identify the correct account.
Sincerely,
Cynthia S.
I appreciate and commend you for how you closely monitor the well being of your clients.
We accidentally cut off (unplugged) our GHN service recently. You promptly advised us so we would not be unprotected.
Thanks you,
Cecile F.
Mary H. account.
Is there anyway that I can receive a new vial of life form? I need to update my mother's information. I need to delete Lisa as a contact from the list.
My mother's information hangs on her refrigerator and the form could use some updates but there is no room. I would appreciate it if you could send me a new form so I can make the changes. When I do that I will be e-mailing you the new changes. The vial of life is at my mom's home. She has utilized it this past weekend when I took her to the ER. The doctor's were impressed that all of her information was contained on the document. Thank you for making the vial of life part of the system. We only had to hand the form to the doctors and it answered questions that the family probably would not remember at that time.
Thank you again,
Pat W.
Get Help Now, Inc.
Attn: Roni Helford
Just a note to let you know that, though we never need to use your Get Help Now device, it was a comfort knowing that help was a beep away.
It was a pleasure dealing with your company. Any time I called I was treated with care and understanding, and whomever I talked with was professional and courteous and very helpful.
My father passed away on July 8th and no longer need your services.
Thank you,
Greno D.
Hawthorne, CA
Dear Get Help Now, Inc.
Thank you for the added comfort and security your service has provided my grandmother Lillian G. over the last months. She is no longer able to live alone and has moved into a full-time care facility. Therefore, she no longer needs your service. Please cancel and issue any credit due.
Sincerely,
Ginger H.
American Senior Safety
We thank your company for the great comfort and assistance you have provided our Mother throughout the years. Your service helped her live on her own till after she was 90 years old.
At this time we have returned the equipment in a separate mailing. Mother is living in a care facility and not expected to live very much longer. If by the grace of God she does ever get to come home we will reinstate your assistance again.
Thank you Again and Again,
Phylis A., daughter
Dear Sirs:
I am herewith returning your alarm system on behalf of my mother, Ruthe Schilgen of Strafford, PA who died on 7-21-01. Thank you for your fantastic service.
Sincerely,
Jeanne H. Schilgen
Dear Jeff:
I want to compliment you on the system as it worked exactly the way it was supposed to when she needed it this past year and your people were great. Also, when she accidentally set it off a few times, they were also very understanding and helpful to her.
Sincerely,
Noreen M B.
Though I haven't the time to write more than a few words at this time, I must tell you that "Get Help Now" was instrumental in saving my mothers life.
It will be my pleasure to recommend your service to whoever might find themselves in need of it. I also found everyone in your employ courteous and helpful.
Most sincerely yours,
M. Gilda Meyer
Dear Sir:
I have had occasion to use your service recently - matter of fact it was very early morning of Aug. 10, 1999. I woke up in the very early morning hours having great difficulty breathing. I finally called my son (who lives in Bethlehem, PA) to tell him my problem. He told me to press my "Little White Button" at once. In no time wasted a very nice man spoke to me. I gave him my name and address, and he informed me help was on the way. And he would stay on the line until help arrived in my house. He talked to me all the while. So I did not feel so all alone. In a very short time I had two police officers, emergency squad with two people and two very capable and well trained EMT's. They gave me oxygen and medication and got me to the emergency room (at Warren Hospital) (Closest Hospital) and my son arrived here right after the emergency personnel did.
Both my Son and I want to say "Thank you" to that young man on duty that morning - we feel quite sure that that "Little White Button" saved my life.
"Thank you again"
Sincerely,
Mrs. C.
Dear Friends at Get Help,
Thank you for your equipment and back up support for my mother, Betty Sheetz, who lived in Brigantine, New Jersey.
It was such a comfort to know the GET HELP system was in place. She used it a few times and found that the "voice in the box" was very friendly, calm and comforting. You helped in a few real emergencies.
My mother passed away peacefully in her sleep on October 21, 2001. She was 91. She had just recently said that she had such a fun life.
I am returning the equipment and her necklace. Please credit our account with the return.
Thank you.
Sincerely,
Mark N.
Dear Mr. Miller:
I want you to know that it gave me peace of mind knowing that my father had your system in his home for his protection. I did worry about him falling and being alone, and your system helped him to maintain his independence which was very important to him.
Thank you for the kindness you showed in dealing with my father.
Sincerely,
Margaret K.
I have had occasion to use your service. Having great difficulty breathing. I finally called my son.
He told me to press my "Little white button" at once. In no time wasted a very nice man spoke to me. He informed me help was on the way. And he would stay on the line until help arrived in my house.
Both my Son and I want to say "Thank you" to that young man on duty that morning - we feel quite sure that that "Little White Button" saved my life.
Dear Ellen,
In 2002 I read about your company in AARP's® "My Generation" magazine. When I needed a medical alarm system I saw you again in AARP "Online Caregivers Resource Guide".
I trust AARP, so I called all 3 companies listed.
You treated me with respect and patience. I picked you because you're the best...
Frank Bratek
Bensalem, PA
To whom it may concern,
I would like to thank and acknowledge one of your employees.
On Saturday March 26th I had some considerable problems testing my mom, Carmela Biedinger's speaker box.
A woman in your office really weny the "extra mile" that afternoon.
Roni was exceedingly helpful and patient beyond and above the norm. I didn't get her last name, but would like to not only thank her but have her supervisor made aware of what a valuable employee she is.
With much appreciation,
Lilli S.
Dear Mr. Miller:
I want you to know that it gave me peace of mind knowing that my father had your system in his home for his protection. I did worry about him falling and being alone, and your system helped him to maintain his independence which was very important to him.
Thank you for the kindness you showed in dealing with my father.
Sincerely,
Margaret A. Kramer
My husband and I ultimately decided to go with your monitoring system and I wanted to let you know that your company is doing everything right from a consumer point of view. Your customer service staff are pleasant and helpful, the information provided is without hassle, and the system itself and extras seem very well put together and safe. I also wanted to thank you for your concern when responding to my email. It was the first thing that absolutely sold me. Thank you for delivering a great product.
Cory D.
Dear Mr. Miller,
It's with great sadness I have to return the Get Help Now box to you. My grandfather, Joseph David died in his home on July 29th. He only had the box for a few months, but it made him and us feel better knowing he had it. He was adamant about not leaving his home and not going into a hospital or nursing home, so this box helped us all have a little peace of mind. He was able to die in his home, which is what he wanted, if he had to go. He never had the need to use the box and I think a heart attack hit him too fast the day he died. He really thought the box was a neat thing, and we talked about it even though he never had to use it, just in case. I also have to commend you on your operators/associates, they were so kind and helpful when I called. They really stand out from other companies.
I've enclosed a picture just so you can see some of the people you're helping.
Sincerely,
Erin Biddle
