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Medical Alert Issues

When should I test my senior medical alert?

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To make sure that their senior medical alert is plugged in and working at all times, we have our customers test their system once a month. Now, you can do this test whenever you like. It can be whatever day of the month works best for you, and you can test at any time - day or night. While you don't need to test your medical alert on any sort of schedule, we find that it is easiest to remember if you mark this on your calendar. All you will need to do is press your senior medical alert button. When an operator speaks to you just tell them that you are testing. Testing your medical alert will only take a minute or two out of your day, and it is very important for your safety. So don't forget!

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Medical alert buttons are all about customer service!

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Since most medical alert equipment and technology is really similar from company to company, the most important aspect of any medical alert service is customer service… When you are searching for medical alert buttons for your loved one, make sure you find a company that has excellent employees - These are happy helpful people rather than salespeople. Also check and see what sort of hours each company's customer service office has. You can call us 24 hours a day! We even have someone on call late at night to help you if you have any questions or need help with your medical alert.

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My friend is paralyzed and falls between his chair and bed at night, are there any voice activated medical alarms?

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Name: William


Question: Hi, I have a friend that is paralyzed. He can do a lot for himself but, he has problems when it comes to getting himself in bed at night. He gets stuck sometimes between his chair and his bed. He lives with his sister and she can not hear him at night if he needs help. He has a medic alert type device that hooks into his phone line, it has a remote. The problem is that in some cases he cant reach the remote. Is there a voice activated system we could use to get around this problem? This has been a regular occurence for a number of years.


Thanks


City: Ft Valley

State: Ga


Hi William,


I don't know of any voice activated systems.


Is he wearing the pendant transmitter to activate the medical alarm? They should be wearing it on their wrist or around their neck...we find the neck to be the best to wear so that both hands can reach it if in an awkward position.


When he is in trouble, why is it that he can't reach the remote?


I understand the frustration of his problem...I have dealt with many people with these type issues. Usually we can resolve it by wearing the transmitter help button properly. I find lots of people put the remote on their walker or bed post, then get up in the middle of the night and fall away from where the help button is.


Let me know if I can be of further help,


Jeff

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Using a lockbox with your medical alert device

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You may have noticed that we have a free gift offer when you sign up for our medical alert service. The lockbox is definitely the most popular gift choice, and it's for a great reason! It's a smart idea to have some sort of plan in place just in case you have to use your medical alert and the paramedics come to your house. If your door were locked when they arrive, they may have to break a window or break the door to get you help. To prevent property damage, you can lock a spare key inside of the lockbox and we provide the lockbox combination to the paramedics at the time of dispatch.

While we hope you never need to use your medical alert, you should always be prepared. Plus the lockbox is free with your order! You really can't beat that :)

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Can I wear my Senior Medical Alert in the pool?

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My mother sometimes swims in the pool at her retirement community. Would it be okay for her to wear the senior medical alert when she goes in the pool?



Clarice

Hayward, WI



Hi Clarice,



The Senior Medical Alert is waterproof and safe to us in the home shower or bath but not in the pool. The chemicals are not safe for the pendant so we would recommend taking off the necklace or wristband before she swims and then making sure to put it back on afterward.



I hope this helps,



Noah

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