Name: Carroll

Question: Can your unit stand alone connected to a phone jack or does it require the connection of a telephone also?

Can the subscriber information form be completed and or updated online? If so what is the time lapse between submitting the data and the inclusion of the information in your system?

If the phone connected to your unit is off the hook, can the unit still send an alarm.

Hi Carroll,

Our medical alarm system can just be plugged into a phone jack, it does not require the phone.

We will soon have the ability to submit a change in your data online. For now you can call us or fax us, and it will be changed when received.

If the phone is off the hook, and plugged into a regular jack, the system will not work. However, you can have a line seizure jack installed (RJ31X) and then it will work when the phone is off the hook.

Hope this helps,

Jeff

Name: ray ante
Question: I use Magic Jack, and am considering eliminating my land line service.  If I install First Alert, it is my understanding that emergency service will not be reliable.  Am I correct?

Hi Ray,

I’m not sure what Magic Jack is, but if you cancel your land line phone service a medical alarm service will not work reliably.

We are not First Alert, we are the American Senior Safety Agency. I know of no medical alert system that will work correctly without a land line.

Internet is okay for talking on the phone because if the connection is bad or it drops some packets of information, it really does not effect you.

If you use it for a medical alarm it may not work and you would be in serious trouble.

Hope this helps,

Jeff

Name: Beth
Question: I have ALS ;Lou Gehrig’s Disease; and cannot speak clearly. How can I communicate with the operators.

Also, I would like the operators to inform any responders that I cannot speak clearly. Is that possible?

Thanks.

Hi Beth,

My dad had ALS in the early 80’s, I am quite familiar with your situation.

We have many people with and without ALS that find themselves in your position.

The operators would certainly know of the difficulty you have speaking, they would be able to take extra time and attention to your voice.

Should they not be able to make out what you are saying, they would simply dispatch 911 to help you.

I hope this helps,

Jeff

Jeff

I’m looking into getting a medical alert system for my senior mother.

I’m interested in knowing how well you stand behind your equipment – if it should break (for whatever reason) what is the replacement costs involved?

Mary
Dallas, Texas

Hi Mary,

If your medical alert system breaks for whatever reason, we repair or replace it at no charge.

Jeff

Dear Jeff,

Can someone who lives in a rural area use your medical alert device?

How far away is the help.

Mildred
Euclid, Ohio

Hi Mildred,

You can live anywhere in the United States and our medical alarm system will work.

The help we send to you is your local 911 responders.

Jeff

Dear Jeff

I am told I have an  equilibrium problem and it may not get better.

I want to protect my self with a Medical Alert Necklace.

I do not want to fall and not rely on some method where I can get help.

I am 89 and in good condition except for my some times dizzy spells.

Dorothy
Allentown, PA

Hi Dorothy,

Well you’ve come to the right place, our medical alert neclace or medical alarm as we call it, will allow you to get help should something happen to you.

I understand your fear about falling, especially now that you are feeling dizzy.

Just give us a call and we’ll set you up.

Jeff

Dear Jeff,

My aunt, Marion is a client.

She has been, or was, testing the unit daily, so it gets a lot of use.

She has also had two instances of needing help.

My question concerns battery life of the pendant transmitter of the medical alert.  Is it user replaceable?
Obviously, the life depends on the usage, but what is the range?  Is there a “low battery” warning?

Dennis
St. Paul, MN

Hi Dennis,

Your Aunt Marion is doing exactly as she should. Testing our medical alarm is very important to ensure her safety.

The range of the pendant needs to be range tested at her location.

The battery is not replaceable in the pendant transmitter. It will notify us if its battery is running low.

The average life of the pendant battery is a good 3-5 years.

Jeff

Caregivers are often under appreciated…this is a very difficult job.

Thanksgiving is a great time to give thanks to your caregiver. You family members who get together for Thanksgiving who are not in the caregiving loop should take the time to thank the person who gives care to your loved one.

Let them take a break and enjoy the day.

And give thanks that your loved one is there to love.

Name: Brooke
Question: I am assuming that a person would need a land line for this medical alert device service?  Could you suggest a cheap provider as it would be entirely for the purpose of calling emergency service.

Brooke
San Diego, California

Hi Brooke,

Yes, that is the way to go. Just order a plain old telephone line…you don’t even need long distance service as we utilize 800 lines. Use whatever phone provider is in your area.

I hope this helps,

Jeff

With Thanksgiving a few days away besides giving thanks, take a good look at your elderly loved ones. Think about whether is is time for you to protect your loved one with a medical alert system.

We don’t get together enough with our loved ones, but it is a perfect time to think about your elderly loved ones safety and peace of mind.

Mom, dad, aunt, uncle and other loved ones are reticent to advise you of the health problems they have recently been encountering.

If they are bruised from a fall, look less stable or not feeling well now is the time to protect them with a medical alarm help button. Give them the ability to call out for help even if they can’t reach the phone for help.

Give both you and they the peace of mind you both deserve.

Dear Jeff,

What happens when the power goes off?

I live in the hurricane zone and lose electricity quite often.

Thanks,

Elvira

Miami, Florida

Hi Elvira,

We have many people on our medical alert system in the hurricane areas. What happens is we have a back up battery that lasts up to 24 hours. Beyond that, you should already have received some help.

Once the power is returned, your medical alert system will recharge the battery again.

Jeff

Jeff,

I am looking for a medical alarm for a senior family member who is hard of hearing and splits her time between the houses of two family members in different part of North Carolina.

Patty

Hi Patty,

That’s easy. With our medical alarm system you can just unplug it when your family  member moves between locations…then plug it in at the second location and give us a call.

We’ll get them hooked up again and test the system, make sure the help button tests correctly, and they will be good till their next move.

Jeff

Jeff,

My Mom is 88 and still quite active.

My dad passed away last September.

She lives on a ridge in Arkansas and will be anxious to get out and dig in the dirt this Spring.

Our question is, is this device effective when she is outside the house?  And if so, how far?

thanks

Al
Hope, Arkansas

Hi Al,

Boy this seems to be the question of the day.

The help button to our medical alert will work approximately 300′ from where you place our speaker box. But, you will need to test the distance when you receive it.

In some places it works further or less far depending on the local environment.

All puns intended…I hope this helps,

Jeff

Dear Jeff,

What is the range of the medical alarm and will it operate if the senior falls in the yard outside the home?

Bonnie
Sacramento, California

Hi Bonnie,

There are two ranges of the system to be concerned with:

1. How far can you hear me?

We can hear you throughout the house up to about 3500′, this depends on how  your home is shaped. So we recommend that you do what we call a “walk around  test”, simply walk through your home while speaking to us to see that it works everywhere.

2. How far will the pendant work outside?

The pendant has an approximate range of 300′ from the transmitter. We say  approximate because depending on your location it may not work that far. We suggest you go outside the house and test your pendant for distance.     Although we will know you are having an emergency, we will not be able to talk to you outside the house.

I hope this helps,

Jeff

I just purchased a home alert system from another company.

This is what I am disappointed in:

Say for instance, I’m having chest pain and I push the button for help, by the time the person answers, I could have had a heart attack.  It takes too long.  What do you think I should do in this instance.

thanks

Norma

Clearwater, Florida

Hi Norma,

I’m sorry you are disappointed. I don’t know who you purchased your medical alarm system from, however, there is a time and human factor in there for response.

It would be nice if we could have the doctor or hospital at our side when we feel chest pain…just not possible.

I hope you can take some solace in the fact that when you feel the pain in your chest, it’s a good warning time to push your button…and to know soon thereafter you will receive some help.

I hope this helps,

Jeff Miller

Loved ones are often concerned if they are making the right choice for their medical alarm company. This is reasonable.

What’s scary is that they often don’t check on mom, dad, aunt, uncle or loved one are testing their medical alarms on a regular basis.

It’s important! To often once the medical alarm system is purchased they leave their loved ones on their own. Trust me, our loved ones as the get older often forget to test. They can be left with a worthless help button if not tested.

Also testing their help buttons keeps them used to and comfortable with the system.

I can’t tell you how many of my clients have fallen and not pushed their button. When I ask them why they didn’t press their button. Mom will often reply, I wasn’t sure what to do…or, I didn’t want to  bother anyone.

Take the time to make your parents and loved ones comfortable with their medical alarm system.

I hate to sit here and lecture, but I hate more hearing someone was in trouble and didn’t get the help.

Make sure you and your loved ones can get the peace of mind you both deserve.

If you switch your phone system service make sure you check with your medical alarm company to make sure your medical alarm system is compatible with your new phone system.

Often times, children or their parents, change their phone system to save money, only to find out that they have jeopardized their safety relative to their medical alarm system.

Some companies will tell you that their medical alert works with IP internet phones. If they do work, it is inconsistently. Inconsistency in a medical alarm device is a dangerous thing. If it doesn’t work 5% of the time since the Internet is not predictable, when you push the help button when you need it most….it may not work.

IP phones are a horrible idea to use with a medical alarm system.

Be careful, be safe…don’t do it!

Don’t wait to take care of you mom, dad, aunt, uncle or loved one.

When you visit them during the holidays, take the time to order them a medical alarm so that you and they can have “Peace of Mind”.

Never allow your loved one to be in an emergency situation like a fall or a medical condition without the ability to reach help when they can’t get to the phone.

One pust of their medical alarms help button could save them in any emergency

Subject: how to alert a very hard of hearing person

hi jeff,

i am unable to type correctly following a fall in my home this week which dislocated my left shoulder.
my husband is extremely hard of hearing and does not normally hear my calls for help.
is there an alarm that i can wear at all times just in case this happens again.
this is the scenario.  being on the floor unable to get up or reach a phone, etc.
thank you for any suggestions you may have.

Rhonda
Canton, Ohio

Hi Rhonda,

Sure, that is exactly one of the uses for our Senior Safety medical alarm system.
While you are here on our site, take the time to read about it.
Feel free to call us to ask more about our service.

Good luck,

Jeff

Subject: Panic button

We are trying to acquire an alarm system whereby our elderly father (living in Claremont, CA 91711) can simply, by pressing a button in a pendant, activate alarm bells both inside and outside the house whenever he feels that he requires urgent attention as he may be unable to move or call out for help, wherever he may be indoors or outdoors.  We don’t actually need any monitoring system as there is always somebody in the house but not necessarily in the same part of the house or garden at the time as he.  When such an emergency should happen, we would like to be sure that he can raise alert with maximum ease.    Would you be able to advise us if such a system is readily available?

Yao

Hi Yao,

I think your best try would be something at Radio Shack, they tend to have these kind of items. Senior Safety is a medical monitoring company, so our emergency medical alert would not work for the particular application that you have mentioned for your father.
You simply need a transmitting pendant that has a receiving device that will make contact with the bells or sirens that you desire. Good luck.

I hope this helps,

Jeff Miller

Subject: emergency button

Hi,

Can tell me how long your company has been providing emergency service with your medical butons.

Thanks,

Linda
Topeka, Kansas

Hi Linda,

Personally, I helped pioneer the industry in 1981 with my first company Vital-Link…then I retired…and then I started my newest baby American Senior Safety Agency in 1997.
Hope this helps you,

Jeff Miller

Jeff

Subject: Home emergency system

I have a 100 year old friend and client who has 24 hour care givers.  She WANTS an emergency call button to feel safer.  I do not want her to use the call button she was provided by  the retirement home since it calls security to her apartment.  In an emergency, that is fine.  The problem is she is pushing the button when she needs to use the toilet. Security is NOT amused.

I need a “home” system that will call the aide who is 20 feet away.

Can you make any suggestions?

Many thanks,

Tom
Philadelphia, PA

Hi Tom,

I understand the problem you are facing. I would suggest a remote door bell type system…or a baby monitor might work well.

Our system would also call 911…so that would not be a solution for you. Of course, if she can clearly state what she needs, then we can call the aide as opposed to 911.

Hope this helps,

Jeffrey Miller

Why does the holiday season always see an increase in requests for a medical alarm system?

Is it that mom, dad, grandmother, grandfather has more problems at Christmas and the holidays where they need a medical alert?

NO! The reason seniors get more medical alarms in the holiday season is that you the caregiver visit your loved one’s during the holidays and are shocked to see how much help your parents, aunts and uncles now need.

Over a 3 month period of time, when a senior reaches certain ages, much can happen in a short period of time. They may have fallen 3 times and lost their confidence. They may just be getting more weak, less able to take care of themselves.

The answer is to stay in touch with your loved ones general health, act proactively instead of after the third fall, after they’ve lost confidence to live alone.

My mother has a pacemaker.  Does this interact OK with Medicalert?

Hi,

Generally pacemakers are not effected by a medical alert button (transmitter). You must check with your doctor for sure.  Our transmitter works in the 300 MHZ range. Usually pacemakers do not operate in this frequency range.

Jeff

Hi Jeff, Is this system covered by insurance company’s?

Georgette

Hi Georgette,

Some insurance companies do indeed pay for medical alarm systems. There are not many of them but they do exist. What you will need to do is call and ask your particular insurance company to see if they cover medical alarms.
Then they pay you and you pay us.

I hope this helps,

Jeff

I live on 7 acre’s that is totally fenced and gated. The gate is opened and closed by sensors in the car. If I was incapacitated, how would help get to me? The house cannot be seen from the road. Thanks you.

Barbara
Flint, Michigan

Dear Barbara,

We have many people with your situation. We would simply tell the 911 operator the code to your gate along with specific directions to your home. They are used to finding homes like yours.

Jeff

When it comes to a choice between retirement homes or staying in your own home with a medical alert device…it’s an easy decision.

Medical alert devices that have a help button worn around the neck are less than $30/month…and they give mom, dad, aunt, uncle or loved one a sense of peace of mind. It gives mom the confidence to stay in her own home knowing that she can push a button and help will be on it’s way.

The medical alert device  first alerts the monitoring center of a senior’s problem and then notifies the family of what’s happening.

Don’t let your loved one be afraid of staying in their own home.

Good Evening-  I am researching information for a system to give both my Mother and myself some peace of mind for living by herself.  In reading your website info, I came across the following. “How is your monitoring center certified? Our National Monitoring Center is UL listed, FM approved and Department of Defense cleared. These agencies certify our monitoring center and ensure through annual inspections that the monitoring center meet stringent requirements.”  Please explain what you mean by DOD cleared.  Especially what certification and inspection DOD might be doing for you?  It’s quite impressive.

I’m almost sold…

Harry
Tuscon, Arizona

Hi Harry,

DOD cleared simply means that our national monitoring center has been approved by the Department of Defense to monitor some of their facilities.

We also have a complete back up monitoring center in Texas.

I hope this helps,

Jeff

With this tough economy Project Senior Safety Public Charity is reaching out to visiting nurses, social workers, discharge planners and senior centers offering free medical alarm systems.

The way it works is that these organizations can request free medical alarm systems for their clients who can’t afford a system…the catch, they simply have to add us to their provider list so that we may get some of their clients who can pay as well. This will allow the program to continue.

The American Senior Safety Agency is donating these systems to Project Senior Safety Charities…this is a classic win-win.

The agency has also already donated 2,000,000 Vial of Life Decals to communities and individuals around the country for years.

If you would like to participate in this new program call Project Senior Safety Charities at 1-888-473-2800.

This is the place to ask me any questions you have about medical alarm systems for seniors or loved ones.

No question is thought to be silly here.

I have pioneered the medical alarm industry since 1981 when they first started to appear. I enjoy answering questions about systems, caregiving or even just chatting about senior safety issues.

Ask away!

Subject: Types of emergencies

My mother is afraid that the house will be burglarized while she is home alone.  Would the alert button cover these types of emergencies as well as medical issues?  Mother’s hearing and sight have both taken a turn for the worse with recent heart attack.  This of course makes her fearful of being alone ever for a couple of hours.

Thank you for your input.

Mary
Los Angeles, CA

Hi Mary,

You are not the first person who has asked this type of question today. I understand your mom’s fear, especially after a heart attack…it tends to make us feel a might more vulnerable.  If your mom can speak to us and tell us what her emergency is, we will certainly inform 911 to respond.  But what is even better, if your mom is afraid and pushes the help button she is wearing, even if we can’t hear her…we will send help immediately.

Hope this helps with your decision,

Jeff

Dear Jeff,

 I am interested in purchasing a SeniorSafety alert for my 90-year old dad.  He still gets around outside with a walker, but he has been known to fall quite abit.  He’s had two hip replacements and our family worries about him.  My mom is 87 and she is getting a little “wobbly”too.

His family is only minutes away but we would feel much better knowing he had this alert system. My question is:  Since my dad is “still active” in wanting to do things around the house and in the yard, will the alert monitor pick up a signal in the inside of the house from the outside of the house and yard?  Is the alert button able to communicate with the monitor inside the house if he were 100 feet away outside?  What are the restrictions on the system?

Thanks for your time in answering my questions.

Henry

Philadelphia, PA

Hi Henry,

Thanks for asking.

Your dad will have no problem puttering around the house within 100′, you will have to check the help button out in your yard to know for sure…but it will probably work up to 300′ outside the house. Each home’s surroundings are different, that’s why we have you distance check the medical alarm system.

It’s great to hear that your dad is comfortable doing things around the house still. I’m always amazed when I here of some of our 100 year old plus seniors putting golf in the back yard.

I hope the medical alarm button will give you and your dad some peace of mind.

Jeff

American Senior Safety Agency is now offering free Get Help Now medical alarm systems to social workers, discharge planners, visiting nurses and senior organizations.

Here’s how it works! Senior Safety has a Non-Profit arm called “Project Senior Safety” that receives free medical alarms through our donations.

We simply ask that you not only send us people who can’t afford a system, but also put us on your provider list for those who can afford a system.

By being fair and placing us on your provider list we are able to continuously donate to your clients who cannot afford a medical alarm service on their own.

Often times, clients can afford a nominal fee like $10 per month for their medical alarm service…that’s fine with us.

If your organization would like to become part of our network, call Roni at 1-888-473-2800

Is it possible to use this system in case of other types of emergencies?

Such as fright from a possible break-in, etc.

Elizabeth
San Diego, California

Hi Elizabeth,

Our  medical alarm system is designed for medical emergencies. However, if when we spoke to you over the speaker box you told us you had a fire or an intruder…we would certainly inform 911 and get you help.

Hope this helps,

Jeff

If there is only one phone jack in the house, will your medical alert work with a plug-in to the phone jack?

David
Flint, Michigan

Hi David,

Yes the medical alert can be used in a house with only one jack.

You simply plug our speaker box directly into the jack, then you plug your phone into the back of our medical alert.

Jeff

I have a 2100 sq Home and my bedroom and my living areas are at the extreme ends of the home. I an concerned that if I put the unit in my bedroom or in the living area which is at the other end of the home. My wife will not be heard if something happens.

She had a stroke and her hearing and voice have been effected where she can’t speak to loud and hear as well as she used to.

Do I need two monitors?

John

Las Vegas, Nevada

Hi John,

If you place our medical alert system speaker box centrally located in the house, we should easily be able to hear your wife. We never place to monitors in a house.

As you might imagine, we deal with many people like your wife who have had a stroke. People tend to really feel some peace of mind knowing they can get help at the push of a button. Sometimes, even if they can get to the phone, it is a struggle to get their message across.

Even if our Get Help Now system could not pick up your wife’s voice well, we would still know she is in trouble and send help. This would also be true if she had a problem outside the house within 300′ of the box…we would not be able to hear her…but we would still know that she is in trouble and send 911.

Thanks for considering our medical alert system.

Hope this helps,

Jeff

Dear Jeff,

My mother-in-law is 92 years old and lives by herself in a senior citizen trailer park in Phoenix, Arizona. Are medical alert systems covered by Medicare?

Joan

Riverside, California

Hi Joan,

Yes Medicare sometimes covers seniors for medical alert systems. You must check out the Medicare providers in your mother-in-law’s area and see if she qualifies for Medicare.

You are doing the right thing looking after your mother-in-law…regardless, if medicare covers her or not…do get her a medical alarm system to protect her when you can’t.

Jeff

In today’s world it may be better to have mom, dad, uncle, aunt or loved one move in with you to save money for as long as you can.

Retirement homes and developments can be very expensive and not offer the good care that you personally can at home.

But there are other costs…that would be your own free time and the insanity that comes with caregiving.

One of the most reasonably priced aids to caregiving is a medical alarm system that can get your loved one the help they need when you are out taking one of those most important breaks.

Don’t leave your loved one alone and unable to get help. Think smartly!

Dear Jeff

I have two senior women living in the same house.

With the extra button can I protect them both for the same price?

James

Canton, Ohio

Hi James,

Yes, two help buttons will protect both people in the same house.

I hope this helps,

Jeff

Who is the best medical alarm company for seniors?

I respectfully submit that there is not just one great medical alarm company…there are numbers of them.

Probably the better question is…are the large medical alarm companies the best place to entrust your loved one to. I offer you a resounding NO!

Many of the large companies are so deep in corporate earnings that they do not have the proper corporate culture.

Call all of the companies that seem reasonable to you…listen to them with a discerning ear. Quickly you will understand how to reduce your choices to a few good companies.

Don’t only consider price, listen to how they speak to you…are they real people or robots?

If they speak badly of other companies stay clear of them…they should stand on their own merits.

The most expensive medical alarm companies and the cheapest the cheapest may not be the best choice for you. Both inherently can be scary. Large companies don’t always pay enough personal attention, the smallest often have the same problem. The old adage that “You get what you pay for” is not necessarily true.

You must do your homework, order everyone’s brochure and ask questions…then give yourself a gut check.

Be careful, this is the life of your loved one for which you are entrusting to a medical alarm service.

Personal Alarms often know as medical alert systems allow caregivers some free time with the knowledge that their loved one, or person they give care to, can get help at the push of a button.

Caregiving is a difficult task that wears down the strongest of people. There are many important services you should take advantage.

A medical alarm is one of the first items that will alert you to your loved ones emergency.

American Senior Safety Agency has been helping seniors with medical alarms since 1981.

Seniors with medical problems or just simply living alone should have a medical alert system in the home.

Do these elderly medical alert systems work with a cell phone?

Countless times I have heard of seniors who have been on the floor for hours unable to reach the phone for help.

Do these elderly medical alert systems work with a cell phone?

Not only do seniors need access to medical alert systems, they often need their families help to stay current with the system once they have plugged in the system. Time often makes it difficult for our loved ones to use newer technology. These medical alarm systems are as simple as push the button to get help. That doesn’t mean a senior is comfortable with the system you may have plugged in for them.

Do these elderly medical alert systems work with a cell phone?

Teach them to test it monthly. All they have to do is push the button and then talk to the operator to tell them that they are just testing the system. If they don’t get comfortable at the beginning when they receive the medical alarm they may be afraid or confused of pushing the button. Look at this through their eyes, not yours.

Do these elderly medical alert systems work with a cell phone?

Medical alarms save lives. They can do nothing if the button for help is not pushed.

When a senior falls it’s time to start talking to your loved one about what he or she should do about in home safety and a medical alert system.

We find that it isn’t usually till the third or fourth fall that you become aware that your mom, dad, uncle or aunt is in need of a way to call for help. Often times, by the time you react to the problems of falls your loved one has already started to lose their confidence.

Losing confidence creates a downward spiral that is hard to stop.

Act proactively and order a medical alert system before something more serious happens. Never let your mom or dad be in an emergency situation and not be able to get help now.

Comparing medical alarms that seniors are using can be a might confusing. There are numerous companies making many claims.

So how can you make your comparison of medical alarm companies?

I would take the time to read everyone’s brochure. Pay particular attention to how their representative speaks to you. Are they pushy? Do you feel you are being sold? Do they want you to sign a long time agreement? Do they speak poorly of other medical alert systems?

All of the above should give you pause and make you rethink about this company. The good medical alarm companies out there do not push, do not talk poorly of other medical alarms, do not have a requirement of a 3 year agreement.

Choosing a medical alarm for your loved one is an important decision…don’t be pushed.

Hi Jeff;

I received the brochure that I requested and I have a few questions:

- Is there a warranty?

- Does the unit have a back-up battery?

- Is there free shipping for the unit?

- Is there a local Monitoring Center?
I live in Kauai, Hawaii

Thanks,

Richard

Hi Richard,

You’re  guarantee is that you never have to pay for service related problems.

It has about a 20 hour back up battery

There is no charge for shipping.

The monitoring center for all 50 states is in California.

I hope this helps,

Jeff

Jeff,

My mom has familiar tremors so her hands shake badly and the shaking is worse if she is scared or nervous.  I am looking for a company that can provide push button response not only for medical but if she was afraid someone was breaking in , she could push her button and have 911 called.   Phone dialing can be a challenge for her.   When I called your company I was told they could not guarantee that they would call 911 if it was not a medical emergency.  The operator may require her to dial it herself.

Why is that?  Why would you tell a senior who may have trouble dialing the phone that they have to call 911 themselves because it is a safety issue and not a medical issue?

That does not make sense to me.

Thank you for your time,

Joan

Hi Joan,

Although it is not meant for a panic alarm, if your mom told us she needed 911 we would call them for her. It would be up to them how they responded. Which is true in all circumstances.

Sorry for the confusion.

Jeff Miller
CEO

Jeff,

Can this be used by someone who had a stroke, will it work for them?

Ana

Dear Ana,

Sure it will, as you might imagine many of our clients have had a stroke. They must be able to push the button they wear to get help.

However, if they can’t speak we will still get them help.

I hope this helps,

Jeff

Dear Jeff,

I am a 77yr old widow living with my daughter and her family. My bedroom and bathroom are downstairs in a large older  home.  All other bedrooms are on the second floor.  I have my own phone line right by my bed and thought that was all I needed at this time in my life.  Last night I fell going to the bathroom and could not reach the phone or get anyone to hear me for avery long time.  I was finally able to get myself up and use the phone.  I would like to have some kind of alert system that I could ware at home and call someone in the house ONLY..  I was not hurt badly enough to call 911 and there is someone here at home at all times , however I would not like to have something like a baby monitor on all the time.

Thank you for any suggestion you may be able to give me.

Sincerely,

Jasmine

REPLY

I would suggest a medical alarm in case you have a real emergency. If you are not hurt and can speak your family would be notified…but in case there is a serious emergency…help would be on the way.

Hope this helps,

Jeff

Subject: MEDICAL ALERT EQUIPMENT

Just signed up for service for my mother.  Can you tell me if the pendent she is wearing is waterproof?

Can she wear it in the shower?

Regards,

Donald

REPLY

Hi Donald,

Thanks for ordering from us.

Yes the pendant is designed to be worn in the shower or the tub.

Hope this helps,

Jeff

Dear Jeff,

Subject: system questions

 I am looking into/comparing alert systems for my parents- they live in Marlboro, NJ- Please advise the location of the monitoring center that covers this location (zip code 07746) and the response sequence that is enacted when a notification of a problem is received at this center- Please also include current fees/rates monthly, quarterly, annually – as available-

Thank you for your fast response to this email- we are looking to make a decision on a system to purchase within a wk-

John

REPLY

Hi John,

We like most national companies monitor from one central location…ours is in Southern California with its backup station in Texas.

I know your area well, as I am a graduate of Glassboro or now Rowan University…in fact, I started this company in Philadelphia.

When an emergency occurs we respond with your local Marlton 911 center.

We have 3 price programs:

Quarterly payment 89.85 which equals $29.95/month

Semi annual payment $161.70 which equals $26.95/month

Annual payment $299,40 which equals $24.95/month

I hope this helps, thanks for including us in your search,

Jeff Miller

President