My mother lives in the middle of nowhere in Huntsville, Alabama. She recently had a fall which scared her so I’m now looking at getting her a medical alert so she can feel safer.

I understand that in case of an emergency your service can call nearby relatives, friends or neighbors to meet the emergency services and open the door. Unfortunately, my mothers home isn’t close enough to anyone for that to be a viable option.

If we leave a hidden key somewhere, would the paramedics know where to find it? I don’t want her door broken down in case of an emergency or, even worse, a delay getting inside the home.

Robin
Memphis, TN

Hi Robin,

Your concern is something I hear every day from relatives calling to ask questions about how our medical alert service works. The fact is, even if you did have friends, relatives or neighbors with a key nearby, there is never a guarantee they would be available to meet the paramedics in case of an emergency.

So to answer your question, if you do keep a hidden key on the premises, all you would need to do is tell us the location and if any emergency personal were sent to the home, we’d alert them to the exact location upon dispatch.

In fact, we offer a free gift with each new order of our senior medical alert system. One of the free gift options is a lock box to hide your key in. I think you’ll find this a great piece of mind for you and your family.

I hope this helps,

Noah