Yesterday I called a customer in Ebensburg, Pennsylvania because we had received a low battery signal from her medical alarm, meaning that the unit was disconnected and needed to be checked.

I spoke to the customers daughter who, while on the phone with me, discovered that the workers who had been in her mothers home had unplugged the unit and left it on the couch, hidden under some pillows. Without our call, she wouldn’t have known that her mother was not protected.

Her gracious and kindhearted thank you for my personal call was much appreciated. Knowing her mother was now safely protected made my day a little more special.

It’s part of what I love most about my job.

Noah