As I start into my new year, I have been reflecting back on highlights that stick out in my mind from 2009.

Each day I field calls from our customers and their families and have multiple opportunities to lend an ear, or help brain storm solutions for the specific concerns that their family has.

In our lives, it is few and far between that someone says to us, “take your time, I have nothing to do right now but give you my undivided attention.”

However, this is something I take pride in saying everyday! 

No matter if it is the customer who needs help plugging in her medical alert system, or the one who would like me to go over his list of responders that we will call in the event of an emergency.

But I must say many of the highlights of my 2009 have been from customer service calls with my customers where I just provide the ear that listens to the story they have to tell.

I’ve heard heartwarming stories of 50^th wedding anniversaries to great-great grandchildren being born.  I have also been blessed with listening to courageous stories from our customer’s plights in WW II- How lucky am I to hear these truly heroic tales of living history.

But truly, even just talking to my customer when her new rescue kitten decided to play with the lights on her medical alarm unit and set it off for a false alarm makes me smile on a daily basis.

In all the jobs I’ve had utilizing my MA in Clinical Psychology, working at American Senior Safety Agency is by far the one I love the most.

I am fortunate to work for a company that allows me to give my undivided attention to each and every person who calls, no matter their need.

These daily calls have been the most cherished part of my 2009.

I look forward to 2010, and all that my customers and their families will teach me as I listen to each and every tale.