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Will my monthly fee go up?

Nope! That’s one reason why so many of our customers stick with us over the years. When you order with Senior Safety, it’s a guarantee that your price will never go up.

Are there any equipment fees on top of the monthly service?

Let’s face it, no one likes fees. They’re annoying and can be hard to get rid of. So when it comes to our service, we proudly stand by by our No Added Fee Guarantee. The price we quote is the price you pay with no added equipment or activation fees. Many shoppers choose our on-the-go Mobile-Go Alert because we don’t require an equipment or activation fee up front.

Do you offer a discount for paying in advance?

Good news: Every plan is discounted, not just our annual plan! Our average month-to-month cost is lower than what most other companies charge you when making you pay for a year up front. Another piece of good news is if you elect to pay in advance but need to cancel, you’ll receive a refund for any months that go unused. You can’t beat this!

Can I change plans if I need to in the future?

You can change your medical alert system and plan at any time. In fact, many of our customers have ditched their landlines after learning that we offer a Home Alert System that doesn’t require a home phone. Switching systems is quick and easy!

Does it cost more per month for two people living in the same home?

Our Home Alert System can be used by more than one person inside the same home. For no added costs per month! The Mobile-Go Alert will require two individual plans. Which would mean two times the cost of the service. Bundling the Home Alert with The Mobile-Go can be ordered by phone and is offered at a greater discounted rate.

Will I get a refund if I cancel?

Yes, we offer two different methods of refunds. First is our 30 Day Money Back Guarantee. Which means that if you order and return the system within 30 days, you will receive a refund for the month or months of service that you ordered. Our second method of refunds will refund customers who pay for the service in advance but need to cancel before their term is up. Those customer receive a refund for any months that go unused when the service is cancelled.

What comes with my order?

The home alert system comes with a base unit and (1) wearable help button. You can choose between a necklace or wristband when ordering. Your order will also come with a Vial of Life kit where you can provide Life saving information for first responders to have on hand in the event that you need to help. Additional accessories, like extra help buttons and lockboxes are available for purchase and can be included with your order.