MOST COMMON QUESTIONS

Who should use Senior Safety’s medical alert service?

While we’re called Senior Safety, anyone can use our service. In fact there are many situations and medical conditions that warrant younger people using this service. Anyone who may not be able to get to a phone during an emergency should consider using a medical alert. Our service is most commonly used by senior citizens in their 70’s, 80’s, and older… It’s best to protect yourself before a life-changing, debilitating fall or other emergency occurs. For this reason, many aging seniors order at the first sign of balance issues or other health issues.

Why is a medical alert so critical for seniors living alone?

Seniors who live alone are at a higher risk of not getting the help they need during an emergency. If you live alone, it could take hours or even days for someone to check on you after a fall. So it is best to have a solid way to get help, especially for those who live alone. As you know, it’s impossible for anyone to predict when a fall or other emergency might happen though – regardless of their living situation. For this reason, these systems are recommended for all aging seniors – not just seniors who live alone.

Why should I choose Senior Safety?

“We Care…” is not just our slogan, it’s the philosophy that Senior Safety is built around. Your safety is so important to us! It keeps us striving for the best in systems, monitoring, and service. Many of our Senior Safety team members use our Get Help Now systems to protect their parents or grandparents, and long ago this inspired our “Mother Test” – meaning we would never send you a system that we wouldn’t send to our own mothers! Senior Safety is also a risk-free service with no long-term contracts, no cancellation fees, a 30 day money back guarantee and no set up, installation or shipping fees! If you’re looking for a reliable, risk-free, caring medical alert service that passes the “Mother Test” then look no further!

How much does Senior Safety’s service cost?

The monthly cost of our service depends on which system you choose. These prices range from $28/month with our advanced system up to $42/month depending on the system. There are no activation, shipping or set-up fees. Visit our Pricing page for complete information.

How do your systems work during an emergency?

While our in-home systems vary on home phone compatibility and features, they all work similarly during an emergency. You will simply wear your help button whenever you are at home. It’s important to make a habit of it! That way if an emergency happens all you have to do is press your button. You will then be able to speak to one of our operators over the speaker. This will give you an opportunity to say something like, “I don’t need paramedics, can you call my friend or my neighbor?” But if you tell us it’s more serious, or you can’t speak, we will call the local paramedics for you. We will then call your list of responders (some of which hopefully live nearby) to notify them of the situation.

For information on how mobile GPS works, refer to the About Mobile GPS section of this page.

Does Senior Safety offer service in my area?

We service the entire United States including Alaska and Hawaii. Our Get Help Now systems cover both rural and city areas, and your service is portable (just give us a call to update your address). No matter where you call home, American Senior Safety Agency has you covered!

Who does Senior Safety call in an emergency?

During an emergency our operators call and dispatch your local paramedics. Our service is designed to be flexible though, and you can arrange special instructions to fit your unique sitaution. Some of our customers need us to call a family member who lives nearby or the front desk at their living center before 911. In non-emergency situations you can also press your button and ask for us to call any contact on your list of responders.

Can my mother set up the medical alert system herself?

Since our in-home systems are so easy to plug in, most of our senior customers are able to do it themselves. We include simple set up instructions, and our team is available over the phone to work with anyone who needs extra help. Of course, you know your parent best. If your mother or father doesn’t have experience setting up simple electronic devices or has mobility problems, you may consider helping with this set up.

What happens if I were to accidentally press my button?

If your help button is pressed by accident, someone will speak to you over the speaker box. All you have to do is tell them that it was pressed by mistake. If we get no response, we will call the home first to check if the activation was a false alarm before contacting the local paramedics.

Can I order a Senior Safety system for my parents but have it charged to me?

Yes. The billing for your Senior Safety account can be different than the person using the system. Your billing information can be updated at anytime by giving us a call.

How do I sign up for Senior Safety’s service?

Ordering our service is easy! You can sign up online or over the phone by calling 1-888-473-2800.

HOW OUR SYSTEMS WORK

Who answers the emergency calls when I press my button?

When you press your help button, your call goes to one of our 24/7, redundant monitoring centers (located in Utah). You can rest assured that you’ll be helped by an EMD (Emergency Medical Dispatch) trained operator. Learn more about our monitoring here…

How long does it take to get a response once the button is pressed?

In most cases, it will take about 20 to 30 seconds for an operator to speak to you over your system’s speaker after pressing your help button. Of course, the time it takes for help to arrive is different than this initial response. That time can vary depending on what you tell the operator, how quickly your local emergency crews are able to dispatch, and where they are coming from…

What home phone services work with Senior Safety?

If you have a home phone service, we have a compatible system for you; Our advanced system works with all home telephone services, and, or those who don’t have a home phone service, our cellular system provides reliable 3G medical alert coverage. Give us a call at 1-888-473-2800 or view our home phone compatibility page if you have more questions…

Do you need to have a dedicated landline?

No. Most of our customers use our advanced system on a single home telephone line. Some choose to plug their system into a dedicated line, allowing them to have a free line to make calls even while the medical alert is in use. While this is an option, it certainly is not required.

How quickly can I get a medical alert through Senior Safety?

If you order our service today, we’ll ship your system as soon as possible. Most systems are sent the same day they are ordered. It takes about 3 to 4 mail days for your package to arrive. When it’s received you’ll simply plug in the system, run a test and you’re good to go!

Will the medical alert base station be able to hear me anywhere in my house?

In most homes, yes! Our advanced and cellular systems’ speakers generally cover up to 10,000 sq ft. These systems are designed with loud speakers and sensitive microphones. If your system is located in the living room and you are in a bedroom, you should still be able to communicate back and forth with the operator. It’s important to note that these speakers work differently in different homes. This can depend on the layout, thickness of your walls and other factors. If you have trouble getting an optimal range out of your new system, just give us a call. Our operators will help troubleshoot and make sure that your system works as well as it can in its new home.

What if I live in a rural area? Can you still provide medical alert service?

Yes. Many of our customers live in rural areas, and we are able to provide them with the same great, reliable service. We cover all 50 states. So you can take advantage of our service no matter where you live.

How often should I test my Senior Safety medical alert?

We ask all of our customers to test their medical alert system once a month. While we run a weekly diagnostic test to help ensure that your system is connected, that test is limited in nature. Over our 16+ years of monitoring seniors, we’ve found that the best way to know that every aspect of your system is working at all times is by simply testing it once a month. It only takes about a minute to run this test, doesn’t cost you anything additional, and is incredibly important.

GENERAL EQUIPMENT INFO

What types of medical alert buttons are available?

When you order our advanced or cellular system, you’ll have the choice between a necklace or wristband style help button. Both buttons are fully waterproof and can be worn in the shower or tub. Your order comes standard with (1) button. To get an additional, you’d pay a one-time fee of $35.00. If you choose to add fall detection to your order, you will get (1) fall detect button. See our fall detection FAQ’s section for more details…

Our mobile GPS system comes with one button which can be worn in a belt-clip case, as a necklace (accessories for both options included with your order) or carried by hand.

Will the medical alert base station be able to hear me if I am outdoors?

Our in-home systems are designed to cover you inside your home and outside in your yard or garden. The help buttons cover up to 1,000 feet from where the base station is set up inside your home. More active and younger seniors may consider our mobile GPS system for on-the-go coverage beyond your home & yard.

If using one of our in-home systems, when you press your help button from outside in the yard or garden we may not be able to speak back and forth with you. However, we will receive your signal and help will be on the way…

What if I am on the phone when I need to use my medical alert pendant?

If you are speaking on your home telephone when you press your alert pendant, the system will be able to seize the telephone line as long as you have your telephone plugged into the phone jack on the back of our system (as recommended in the set up instructions). This will interrupt your phone call and connect you (over the speaker) to our monitoring center. We recommend that seniors who use cordless home phones with several handsets plug the phone’s main station into the jack on the medical alert – thus allowing the system to seize the line as needed. It’s important to note that if your phone is not plugged into the system or you have multiple hard-wired phones in your home and the phone is left off the hook, the system will not be able to seize the line during an emergency. For more details or to verify that your system is set up properly, give us a call!

What is the battery life of the medical alert button?

The standard help buttons for our in-home systems are powered by long-term lithium batteries. These batteries generally last about 5 years with normal use. As a Senior Safety customer, you won’t have to worry about your help button’s battery at all though! When the battery power goes low your system will send us a signal, and we’ll replace your help button free of charge.

For information on our mobile GPS button’s battery-life, refer to the About Mobile GPS section of this page.

How long does the system’s backup battery last during a power outage?

Our in-home systems are designed with backup batteries. Both systems’ batteries last up to 60 hours during a power outage. For our advanced system, as long as your phone service remains active during the outage, you will still be able to use your system to get help during an emergency. It’s important to note that cable packages are directly tied to the power through their modem. If you do not have backup power for your cable modem, you will not have phone service (or medical alert service) during an outage.

Can I change my account information after the system is set up?

Yes. Once your account is set up, you’ll be able to change any of the information on your account simply by giving us a call. Your billing information, address information and more can be changed over time to best fit your situation.

Can I bring my Senior Safety system with me if I move?

Our systems and service are designed to be portable. If you decide to stay with a family member or friend (anywhere within the US), you can bring your system with you. When you arrive at the new address you will need to give us a call. We’ll take down the new address information and get your account online at that new location the same day.

Can two people be protected by a medical alert system at the same location?

Yes. If two people live in the same home and both need medical alert service, they can be covered together on the same account at no additional monthly charge. If choosing our advanced or cellular systems, both people will need their own help button. You can choose the extra help button as your free gift or purchase one for the one-time fee of $35.00.

While our mobile GPS system can be used by two people, it comes with one button and is suitable for covering one person at a time.

ABOUT MOBILE GPS

Who should choose Senior Safety’s mobile GPS system?

Mobile GPS systems are designed for seniors with more active lifestyles. If you still drive, are away from home for much of the day or participate in outdoor activities (like hiking, biking, etc) you may consider getting a Mobile GPS button for on-the-go coverage. If you primarily need coverage for when you are at home or always bring a friend or family member with you when you go out, our in-home systems are the more reliable and affordable solutions for your needs.

How does mobile GPS work during an emergency?

During an emergency, you simply press your mobile GPS button and remain calm. One of our EMD certified operators will speak to you over the button within 20 to 30 seconds, check your location, and get you the help that you need. The operator may ask you for visual cues to help verify your exact location before dispatching your local first responders.

What is the battery life of the mobile GPS button?

Your mobile GPS system comes with a charging cradle and MUST be charged regularly. A single charge can last up to 72 hours, but we recommend charging your mobile GPS button nightly. By keeping your charging cradle by your bedside and charging while you sleep, you’ll also have the button nearby if you have an emergency late in the night.

How is the GET HELP NOW mobile GPS system different than others?

First off, our mobile GPS system pings your location every 15 minutes, creating what is referred to as “breadcrumbs”. Breadcrumbs are the trail of your GPS location over time. This helps our operators reliably locate you during emergency situations. Some mobile GPS providers do not utilize breadcrumbs. This means they’ll have less information to decipher where you are and will not have as reliable of a GPS location for you during an emergency. Additionally, we provide our mobile GPS service without long-term contracts! This means you will be free to cancel whenever you need!

ABOUT FALL DETECTION

How does fall detection work during an emergency?

Systems with our fall detection add-on work the same as other in-home systems with one exception: the fall detect button is designed to activate automatically when you fall. The technology in this button is able to sense most falls based on your movement and momentum, and will alert our monitoring center even when you can’t press your button. If the fall detect button does not activate during a fall or other emergency, it is up to the user to press their button to get help.

Who should choose Senior Safety’s fall detection add-on?

While most seniors will do fine with just a standard in-home system, there are a variety of situations and conditions that can make fall detection necessary for others. Seniors who have a history of strokes, fainting, or any condition where they won’t be able to press their button during an emergency should add the fall detection option to their system. In many cases, seniors with a fear of falling might also find this type of system to be comforting and helpful.

Does fall detection detect every fall?

No… No fall detection type system is able to accurately identify 100% of falls. If the fall detect button does not activate during a fall, it is up to the user to press their button to get help.

Can two people use the fall detection add-on at the same location?

Yes. If two people (living in the same home) both need medical alert service, the monthly cost of their service with the fall detection add-on will be the same as one person. The fall detection add-on includes (1) fall detect button though. If both people need a fall detect button, the second can be purchased for a one-time fee of $65.00.

Can I wear my fall detect button to sleep?

Yes. Many seniors are concerned about having a fall when getting up to use the restroom late at night, and we encourage them to wear their fall detect button while they sleep. This button is slightly larger and may be less comfortable than one of our standard buttons, but you can wear it to bed without worrying about false alarms.