Searching for the right medical alert can be a confusing process. When it comes down to it, a good medical alert service is really about customer service. That’s the quality of service given by both the operators who respond to emergency calls & the customer service representatives that help you set up your account and keep your information up to date.

Wouldn’t it be great to know what it’s like to be a customer before you ever sign up? Don’t forget! The internet is teeming with reviews of these services & it only takes a few minutes to find them. It’s important to read customer reviews before signing up with any medical alert service… In fact, doing so can help you avoid common pitfalls like long-term contracts, difficult cancellation policies & even bad customer service. For the less tech-savvy among us, all you have to do is go to Google.com & type in the name of the company you are considering followed by “Complaints”. For example, if you were looking for customer testimonials on our service, you could search for “Senior Safety Complaints”. 

It’s important to realize that there are a lot of negative reviews on the internet. So it’s best to take what you read with a grain of salt. However… If a pattern emerges where multiple people are giving the same bad review (all having issues trying to cancel or frustrated by long-term contracts they weren’t aware of), you’ve come across very valuable information.

Finding the right medical alert the first time around can save you both time & money! We highly recommend taking a few minutes to see what previous customers have to say. You may just learn a thing or two in the process!