If you’re like me, you prefer to know what to expect before (or even sometimes immediately after) placing an order online. If you are officially a new GET HELP NOW customer while reading this: Thanks! We’re glad to have you on board and we look forward to speaking with you personally. We sure do have wonderful customers! If you provided an email address under the section of our online order form titled “Who is the person ordering? (client)”, you can check your email after ordering for both a receipt (if you paid by credit card) and an order summary email. Providing your email address in this field also allows us to send your paperwork electronically through a service called Docusign. Docusign lets you view and sign your paperwork online and is much faster than returning the physical copy included in the shipment. You should look for that Docusign email within one business day of your order.
If we have any questions about your order or the information that you provided, we’ll give you a call as soon as we can to review the details. Otherwise – if you placed your order before 2PM, you can expect it to ship the same day! When it arrives, you’ll simply follow the instructions included to set up and test the system. If you need any help, our Senior Safety Team is available by phone at 1-888-473-2800. They’re more than happy to walk you through that set up. Some seniors need a little extra help, whether it’s over the phone with us or help from a family member or neighbor. If there is heavy furniture in the way of the phone jack or electrical outlet that you’re planning on using, it’s best to have someone there to help! Once everything is plugged in, follow the testing instructions provided. If you reach an operator during your test, you’re all set up and ready to go. If you don’t reach an operator, give us a call and we’ll make sure to get everything working for you.
There’s also paperwork in that shipment box! If you already signed and returned yours using Docusign, you can skip this step! If not, go ahead and look over that paperwork right after setting up and testing. We need that paperwork back in order to activate your account. Until we receive it, your account is in Demo Test mode – so it’s best to get that back to us ASAP. Faxing or handling this via Docusign is the quickest way to go about this. But if you prefer, you can use the envelope provided in your shipment to mail the physical copy back to us!
Don’t think you can remember all this? Not to worry! Instructions are provided in your shipment to cover everything you need to know… Read “What’s next?” – After setting up your new system to review few things that’ll help you get the most out of your service in the long-term.