We send a Vial of Life kit to all of our new customers with their order. This kit allows them to prepare and store their medical information to be better prepared for emergencies. Turns out, having basic medical information allows firefighters, paramedics & EMTs to do an even better job of treating a patient. They’ll know important information like your allergies, medical history and more, and all this information can save your life! So the Vial of Life very naturally goes hand-in-hand with our medical alert service.